Data is a valuable resource to Call Centres. Our goal is to support your organization’s specific needs. Our services focus on enhancing Call Centre reports for Symposium, Cisco, and Avaya Unified Communication platforms our solutions:
  • Customized Reports provide Call Center managers the exact information they need to manage their Call Center,
  • Reports are scheduled and delivered in a variety of formats (Microsoft Word, Excel, PDF, RTF),
  • Our reports can be integrated with data from your sources providing a global view of the Call Center activities,
  • Report scheduling and distribution are done utilizing Crystal Enterprise functionalities.
As consultants, we can offer knowledge and experience that may not be currently available within your IT department. Working with HIQ can also alleviate time and work constraints on employees.